Refund policy

Returns

We back everything we make with Free Returns Guarantee. Just contact us at contact@brenzaa.com and we will send you instructions.

Refund Policy

In order to be eligible for a return, your item must be unused and in its original packaging
If you are not completely satisfied with any of our products at the time you receive it, you may return it to us for a replacement or refund within 30 days from the date of purchase.

Please contact us at contact@tarmocoffee.com to receive a return label. $12.99 will be deducted from your refund amount using the prepaid return label provided for return shipments. This helps offset a portion of our shipping costs

Damaged product

If your item arrives damaged or missing parts, we require that you sent it back to us free of charge. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If instead of a refund you want a replacement, we will send a new product and it should arrive in up to 7 business days.

In order for you to receive a refund by the original payment method, we must receive your item(s) within 30 days from the date of purchase. Upon receiving your item(s), please allow 3-5 business days for us to process your refund. All refunds will be credited back to your original form of payment.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@brenzaa.com

We only accept returns for products purchased directly from www.brenzaa.com